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Frequently Asked Questions
Below FAQ are some common questions our clients have before. if you have other questions,
please just send it to charmicabernette@gmail.com
Are your products really handmade?
Yes! Every product at Charmica Bernette is 100% handmade in small batches with love and care. This ensures quality, freshness, and attention to detail in every item.
Do you use natural ingredients?
Absolutely. Our products are made with natural, skin-loving ingredients — including sea moss, essential oils, clays, and plant-based butters. We never use harmful chemicals, synthetic fragrances, or parabens.
Can I return or exchange my order?
Due to hygiene standards and the handmade nature of our products, all sales are final. However, if your order arrives damaged or incorrect, please contact us within 7 days of delivery and we’ll make it right.
My order arrived damaged. What should I do?
We’re so sorry to hear that! Please email us at charmicabernette@gmail.com within 7 days with your order number and photos of the damage. We’ll review your case and provide a replacement or store credit as needed.
How long does shipping take?
Processing time: 3–5 business days
Domestic (Canada/USA): 3–15 business days
International: 7–21 business days (may vary due to customs)
You’ll receive tracking info once your order ships.
Do you ship internationally?
Yes, we do! Shipping fees and delivery times are calculated at checkout based on your location.
I have sensitive skin — are your products safe for me?
Our products are formulated with sensitive skin in mind, using gentle, nourishing ingredients. However, we recommend a patch test before full use to ensure compatibility.
Can I customize an order or request a bulk purchase?
For custom or bulk order inquiries (e.g., weddings, events, wholesale), feel free to email us at charmicabernette@gmail.com. We’d love to work with you!
Let customers speak for us
This face mask is about of my morning régimen. It's anazing
This face mask is part of my morning régimen. It's amazing
T.S.
ARCHIVED - Charcoal Cleansing Face Mask + Sea Moss
This face mask is about of my morning régimen. It's anazing
Tameika Shaw
ARCHIVED - Charcoal Cleansing Face Mask + Sea Moss
Turmeric + Sea Moss Cleansing Face Mask
Tameika Shaw
ARCHIVED - Turmeric + Sea Moss Cleansing Face Mask
Strawberry Sea Moss
Great product and customer service!!
Karen Robinson
ARCHIVED - Strawberry/Pineapple Sea Moss Gel
Tastes so good!
I love the strawberry pineapple sea moss! It tastes amazing, and I got my order super fast.
Tiarra Moore
ARCHIVED - Strawberry/Pineapple Sea Moss Gel
I love ❤️
My aunt and went to the Curl Friends Expo here in Wellington, Fl and my aunt bought me the goat milk soap, turmeric soap and this face and body butter and I overly love this butter. I have really dry skin and eczema on my knuckles on my hands and this butter has really helped me.. in addition, I have to say that the goat milk soap also helped because it gave my body as well as my hands more moisture. I’m very invested in the soap and face/body butter.
Adalfa Chukuma
ARCHIVED - Face & Body Butter + Sea Moss
Health at its best!!
I’ve been a client now for a couple of months!! The way this sea moss makes me and my husband feel is all that we needed as an addition to our health journey!! The taste is great and we can’t get enough of the energy it gives us and so much more!!
Londa Molden
ARCHIVED - Sea Moss Gel
Absolutely Love It
The face and body butter is amazing. It leaves your skin soft and moisturized all day! I use it on my skin day and night!
Charmica Curry
ARCHIVED - Face & Body Butter + Sea Moss